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When We Are Closed

Options should be considered in this order:

  • NHS '111'
  • Your local pharmacy
  • Out of Hours GP- Phone 111
  • A&E/999 

NHS 111

Phone NHS '111' or search for your condition or symptom on NHS Choices www.nhs.uk

NHS 111 is a nurse-led information service providing callers with confidential health care advice and information 24 hours a day. It can help with:

  • Symptom advice
  • Health conditions
  • Local health care services
  • Self-help and support organisations

Local Pharmacy

You can ask your local pharmacist for help and advice on common illnesses and problems. Pharmacists are qualified to recommend non-prescription medication and measures to treat minor complaints.

The pharmacy in Tesco, Aldershot is usually open from 08:00 to 21:00 Mon-Fri, 08:00 - 19:00 Saturday, 10:00 – 16:00 Sunday.

The pharmacy in Sainsbury’s, Watchmoor Park (on the A331 past the M3 roundabout) is open until 23:00 Monday to Friday and 22:00 Saturday.


Out of Hours GP care

Between 18:30 – 08:00 Mon-Fri (including all night), weekends and Public holidays Frimley Primary Care Service provides you with urgent medical care when the surgery is closed. This service is mainly staffed by local GPs (including some of our own doctors) and nurses. If you do become ill during these times, such that you cannot wait until your surgery re-opens you can phone the service on 111.

Trained call-handlers will take your details asking you for your telephone number, name and address, date of birth, your own doctor’s name and surgery and a brief description of the problem you are calling about. A duty doctor or nurse will call you back to discuss your problem. You may be given advice on how to manage the problem yourself until you next see your own doctor, or you may be invited to attend the Primary Care Centre in outpatients 2 department at Frimley Park Hospital. Alternatively, if there is a medical reason why you cannot attend the centre, one of the doctors may agree to visit you at home.

Is it generally better for patients to attend the Primary Care Centre, as they have better facilities for examination and treatment and it is a better use of resources meaning that more patients can benefit from the service. A doctor can see 3 times as many patients in the centre in the time taken to do a home visit, and so more patients can benefit from the service.

Please note that all calls are recorded for patient safety. The telephones in the Primary Care Centre are all withheld numbers,so if your telephone does not accept such calls,they may have difficulty in contacting you. Please be prepared to offer an alternative number if this is the case. Please be patient, the line may be engaged during busy periods.

There are many reasons why they are better set up to deal with GP problems and will provide you with a better service:

  • Time – Unlike A and E the Out of Hours service tries to give you an approximate appointment time, this means that you will be seen more quickly than you would probably be in A and E, where waiting times can be many hours.
  • Over the phone advice – It may be that your problem can be dealt with by one of the highly experienced GPs, and trained nurses, over the telephone without the need to visit; they might feel you need a simple prescription or some helpful advice and this would save you the wait in A and E.
  • Access to hospital services – If the GP that sees you decided you need to be admitted and treated in hospital they are able to refer you to a specialty in the hospital, just like A and E can. This means that a long A and E wait can be avoided as you can be seen directly by a specialist doctor.
  • Continuity of care – As mentioned earlier A and E’s role is to ensure you do not have a life threatening condition that needs immediate treatment in hospital. They may perform tests to make sure this is not the case and then discharge you, without a diagnosis, to go and see your GP. As they are GPs the out of hours service have a greater understanding of caring for illnesses in the community and will not only start treatment on the day but will also liaise with your own GP to ensure you are correctly followed up.
  • Cost to the taxpayer– Whilst your health is our main priority the NHS always has to watch its spending. A and E costs a significant amount more than the Out of Hours GP service. A trip to A and E costs the local health authority (which you pay for through your taxes) a minimum of £100 compared to visiting the Out of Hours Centre which costs £50.

999 Emergency

Call 999 for life-threatening conditions eg severe abdominal pain, suspected stroke or heart attack, severe breathing difficulty.

Also attend A&E for a suspected bone fracture, deep laceration or other significant injury.  There are 2 main hospitals in this area with an Emergency Department:

Frimley Park Hospital,

Portsmouth Road, Frimley, Surrey

GU16 7UJ

Tel. 01276 604604

MAP AND DIRECTIONS

The Royal Surrey County Hospital,

Egerton Road,

Guildford, Surrey

GU2 7XX

Tel. 01483 571122

MAP AND DIRECTIONS

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website